Answers to a few common queries
- Do I need to bring photographic ID with me to part-exchange my car?
- Can I part-exchange a car that I do not own?
- Can my part exchange act as a deposit on a finance deal?
- Can I part-exchange my car if it has outstanding finance on it?
- What if I have a private plate?
- What do I need to bring along?
- What happens to my Road Fund Licence?
- If I opt for home delivery can you collect my part exchange car?
- Is the part-exchange valuation free?
- I'd like to part exchange more than one car. Is that possible?
- Will you take any car in part exchange?
- Will you accept cars in part-exchange that do not drive?
- Will you accept cars that have engine warning lights on?
- What is the maximum mileage of a car that you will accept in part-exchange?
- Do I have to buy a car from CarShop or can I just trade in mine?
- If I make use of CarShop's 7 day money back guarantee, can I have my old car back?
- I want to buy a different CarShop car. Is my part exchange valuation still applicable?
1. Do I need to bring photographic ID with me to part-exchange my car?
The registered owner of the car must be present and bring some ID with them (a driver's licence or passport).
Back to top ^2. Can I part-exchange a car that I do not own?
Yes, as long as the registered owner is present at the handover and has photographic ID.
Back to top ^3. Can my part exchange act as a deposit on a finance deal?
Yes, it can. We will still require a deposit to reserve the vehicle, however we will refund this on completion of purchase.
Back to top ^4. Can I part-exchange my car if it has outstanding finance on it?
Yes you can. Due to the data protection laws, you will need to obtain your settlement details in writing from your finance provider and send us a copy before we can proceed with your part exchange. We will include any outstanding finance in the new deal.
Back to top ^5. What if I have a private plate?
If you wish to keep your plate, you will need to arrange retention.
Back to top ^6. What do I need to bring along?
You'll need to bring all of the vehicle's paperwork, including the registration document (also known as the V5 or logbook), the service book, the manual and the MoT certificate. Please also bring along the spare set of keys, sat-nav disc, locking wheel nut key and any other car accessories. CarShop cannot accept a car without the V5 so if this has been misplaced you will have to apply for a new one from the DVLA. For part-exchange cars with outstanding finance, your will be required to bring your settlement details in writing from your finance provider.
Back to top ^7. What happens to my Road Fund Licence?
We include any remaining Road Fund License in the valuation given for your part exchange.
Back to top ^8. If I opt for home delivery can you collect my part exchange car?
Yes - as long as your part exchange vehicle is in a roadworthy condition with a current MOT and Road Fund License.
Back to top ^9. Is the part-exchange valuation free?
Yes. There's no charge for this service just pop down to your nearest CarShop with the car you require to be valued.
Back to top ^10. I'd like to part exchange more than one car. Is that possible?
Yes but we can only do this in store.
Back to top ^11. Will you take any car in part exchange?
Put simply - Yes we will.
Back to top ^12. Will you accept cars in part-exchange that do not drive?
Yes - provided that you arrange to bring them to one of our stores.
Back to top ^13. Will you accept cars that have engine warning lights on?
Yes we will - in store only. For home delivery the vehicle must be roadworthy.
Back to top ^14. What is the maximum mileage of a car that you will accept in part-exchange?
We will accept vehicles with any mileage.
Back to top ^15. Do I have to buy a car from CarShop or can I just trade in mine?
No - you can just sell us your car if you like!
Back to top ^16. If I make use of CarShop's 7 day money back guarantee, can I have my old car back?
We're afraid not. As soon as we accept a car in part exchange it is sent for resale. We will endeavour to return your vehicle but in most circumstances we will pay you back to the value of your part exchange.
Back to top ^17. I want to buy a different CarShop car. Is my part exchange valuation still applicable?
If more than 7 days have elapsed since your part exchange valuation then you will need to start the process again and request a new valuation.
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